Shipping & Refund Policies

KieyEssence is made in small batches. Unfortunately, we can’t offer you a return or exchange. All sales are finals.  We encourage you to reach out to us before buying should you have any questions about a specific product. 

KieyEssence does not offer refunds or exchanges  on any products, unless it arrives to you damaged and/or broken. In such case, please send a photo of the damaged items to kieyessence@gmail.com within 24 hours upon receipt of your package and we will gladly replace for you. We may ask you to send us the broken item.

Shipping Domestic & International: We will not be responsible for any lost or stolen packages.

‘KieyEssence’ offers the following shipping options:

  • USA: FREE using USPS First Class Parcel/ UPS over $50 to anywhere in the U.S.
  • Canada: $15 flat rate using USPS First Class International Parcel for orders less than $200.
  • Canada: Free USPS First Class International Parcel for orders over $200
  • To all other countries: $15.00 flat rate USPS First Class International Parcel service

IMPORTANT: First Class International Parcel Service can take anywhere from 5 days to 8 weeks for delivery.  Also, please note that ‘KieyEssence’ shall not be held responsible for items that are lost or stolen when delivered to the mailing address specified during the ordering process.

 

INTERNATIONAL ORDERS:

KieyEssence is not responsible for delays that occur due to international customs issues, nor any additional fees or taxes that your country may require. This means that any and all fees that you are charged are your responsibility. KieyEssence will not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.

When will you ship my order?

We will try our best to ship your package out within 1-4 business days (this is the time it takes to package your products and hand it to the post office, please allow additional transit time). Most of the time, it may be earlier! Please understand the shipping time begins from the time it dispatches from the shop.